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Purchases & Licensing

Everything about purchases, payments, refunds and licenses.

  1. Help Center
  2. Purchases & Licensing

Purchases

  • Returns and Refunds Policy
  • Payment problems at misterhorse.com
  • Volume purchases Q & A
  • Reseller Q & A

Licensing

  • How do I remove my license from a computer?
  • On how many computers can I use the products?
  • Multiple licences under one account (managing a team or multiple users)
  • Does the license limit the number of videos or end products?

Purchases from Videohive.net

  • Why are some products available only at Videohive.net?
  • Where can I find my purchase code (license key) for purchases from Videohive.net?
  • Transferring a Videohive purchase code to your Mister Horse account
  • My licence key from Videohive doesn’t work
  • "License was activated too many times" error
  • Problems with completing a purchase at VideoHive.net