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Purchases & Licensing

Everything about purchases, payments, refunds and licenses.

Help Center
Purchases & Licensing

Purchases

Can I upgrade my perpetual licenses to subscription?
New subscription based pricing
Returns and Refunds Policy
Payment problems at misterhorse.com
Volume purchases Q & A
Reseller Q & A

Licensing

How do I remove my license from a computer?
On how many computers can I use the products?
Multiple licences under one account (managing a team or multiple users)
Does the license limit the number of videos or end products?
Can I use the Starter Pack for commercial purposes?

Purchases from Videohive.net

Why are some products available only at Videohive.net?
Where can I find my purchase code (license key) for purchases from Videohive.net?
Transferring a Videohive purchase code to your Mister Horse account
My licence key from Videohive doesn’t work
"License was activated too many times" error
Problems with completing a purchase at VideoHive.net