Important note: Some of our products are only available via a reseller like Videohive.net. This Returns & Refunds policy only applies for checkouts done on misterhorse.com website.
Purchases made at misterhorse.com
Reasons for a refund
- No reason required if the purchase was made within 7 days.
- The product is not working as advertised or has a defect. We can issue a refund up to 90 days since the product was purchased.
How to ask for a refund
Please, contact us via this form. Make sure to fill in some context to why you'd like the refund.
When can you expect the refund
It can take up to 30 business days to process & return the funds to your account. However, usually it's much sooner.
Can I exchange a product?
If you'd like to exchange a product, please contact us. In case the purchased product price is the same or smaller than the other, we can facilitate an exchange. However, the exchange must be done within 7 days of the purchase.
Purchases made at Videohive.net
To learn more about refunds for products purchased at Videohive.net click here.
To ask for a refund, please fill in the form on this page.
If you have any questions about our Returns and Refunds Policy, please contact us.