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Technical Issues

Do you have any technical issue with our plugins? You're at the right place.

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  2. Technical Issues

Animation Composer

  • License key has been transferred to a Mister Horse account error
  • Downgrading to Animation Composer 2 - the previous version of the plugin
  • Upgrading from Animation Composer 2 to Animation Composer 3
  • Missing sounds after updating to Animation Composer 3
  • Wrong names under layer's Master Properties group (Slider/Checkbox/Point Control instead of proper names)
  • Product compatibility - "This precomp requires a newer version of After Effects"
See all 34 articles

Premiere Composer

  • Premiere Composer freezing after adding a transition
  • Titles or other graphics gets cut before reaching the edge
  • Premiere Composer changelog
  • Render errors
  • Text presets, boxes or other graphics disappear or get cut off
  • Transitions: Small jump at the end of a transition when previewing using "Enter"
See all 23 articles

Product Manager App

  • Updating Product Manager failed
  • Product Manager changelog